Key Digital warrants that its products are free
from defects in the craftsmanship and build
quality under normal use of the intended
application and installation conditions.
How will Key Digital handle warranty claims?
At its discretion, Key Digital Systems, Inc.
will either repair the defective product or
replace the product with an item of equal or
greater specifications that restores the
functionality of the system.
When does Coverage Begin?
Key Digital's Limited Warranty goes into effect
as of January 1st, 2014 and applies only to all
new product models that are sold on or after
January 1st, 2014. Key Digital's Limited
Warranty begins on the date of purchase as
listed on the sales or delivery receipt from
your Authorized Key Digital Reseller.
How long is the coverage?
Key Digital's Limited Warranty: Lifetime on off
the shelf hardware, software and HDMI cables.
The warranty for all custom build and special
order units is one year from the date this
system is shipped.
What are the Exclusions and Limitations of Key Digital's Limited Product Warranty?
Key Digital's is not responsible for products
purchased from unauthorized sources of
distribution such as end user websites, auction
websites, unauthorized dealers, and unauthorized
websites. Purchases made from an unauthorized
source make this warranty null and void. Any
damage resulting in the removal of the product
in question is the sole responsibility of the
person or company that removes it. Any damage
due to the misuse, improper
installation, modification or improper packing
or shipping, power surges or acts of nature will
result in void of warranty. All end user returns
must be submitted to the original reseller they
were acquired from. Integrators will need to
obtain an RMA # from a Key Digital Technical
Support Representative. Unless otherwise
specified by the Key Digital Technical Support
Representative all repairs and exchanges will be
handled between Key Digital and Integrator
directly and not through the distribution source
the products were acquired through after 90 days
from the original purchase date. Power supplies,
batteries, cables, or any other accessories
used with the item in
question are also excluded under this warranty.
The maximum liability of this warranty will not
exceed the MSRP pricing set by Key Digital at
the time of the purchase. This warranty is
voided if the serial number labeling has been
tampered with, removed or modified.
What else do I need to know?
Key Digital's Limited Product Warranty
guarantees that its
products will work as they were designed and
engineered for their intended function during
the time of their production. Unless otherwise
specified, Key Digital will not be responsible
for any Taxes, Duties, VAT’s or shipping charges
on all warranty claims. This warranty doesn't
guarantee that Key Digital's products or the
technology used within its products will not
become obsolete and incompatible with future
technologies. Key Digital will
provide warranty for
obsolete products, discontinued products,
technology changes as well as any act of G-D
incidents. To the maximum extent permitted by
law, this limited product warranty and the
remedies set forth above are exclusive and in
lieu of all other warranties, remedies and
conditions, whether oral or written, express or
To the maximum extent permitted by law, Key Digital
specifically disclaims all implied warranties,
including, without limitation, warranties of
merchantability and fitness for a particular
purpose. If Key Digital cannot lawfully disclaim or
exclude implied warranties under applicable law,
then all implied warranties covering its products
including warranties of merchantability and fitness
for a particular purpose, shall provide to its
products under applicable law. If any product to
which this limited warranty applies is a "Consumer
Product" under the Magnuson-Moss Warranty Act (15
U.S.C.A. §2301, ET SEQ.) or other applicable law,
the foregoing disclaimer of implied warranties shall
not apply, and all implied warranties on its
products, including warranties of merchantability
and fitness for the particular purpose, shall apply
as provided under applicable law.