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Key Digital Limited Lifetime Product Warranty Policy

What's covered?

Key Digital warrants that its products are free from defects in the craftsmanship and build quality under normal use of the intended application and installation conditions.

How will Key Digital handle warranty claims?

At its discretion, Key Digital Systems, Inc. will either repair the defective product or replace the product with an item of equal or greater specifications that restores the functionality of the system.

When does Coverage Begin?

Key Digital's Limited Warranty goes into effect as of January 1st, 2014 and applies only to all new product models that are sold on or after January 1st, 2014. Key Digital's Limited Warranty begins on the date of purchase as listed on the sales or delivery receipt from your Authorized Key Digital Reseller.

How long is the coverage?

Key Digital's Limited Warranty: Lifetime on off the shelf hardware, software and HDMI cables. The warranty for all custom build and special order units is one year from the date this system is shipped.

What are the Exclusions and Limitations of Key Digital's Limited Product Warranty?

Key Digital's is not responsible for products purchased from unauthorized sources of distribution such as end user websites, auction websites, unauthorized dealers, and unauthorized websites.  Purchases made from an unauthorized source make this warranty null and void.  Any damage resulting in the removal of the product in question is the sole responsibility of the person or company that removes it. Any damage due to the misuse, improper installation, modification or improper packing or shipping, power surges or acts of nature will result in void of warranty. All end user returns must be submitted to the original reseller they were acquired from. Integrators will need to obtain an RMA # from a Key Digital Technical Support Representative. Unless otherwise specified by the Key Digital Technical Support Representative all repairs and exchanges will be handled between Key Digital and Integrator directly and not through the distribution source the products were acquired through after 90 days from the original purchase date. Power supplies, batteries, cables, or any other accessories used with the item in question are also excluded under this warranty. The maximum liability of this warranty will not exceed the MSRP pricing set by Key Digital at the time of the purchase. This warranty is voided if the serial number labeling has been tampered with, removed or modified.

What else do I need to know? Key Digital's Limited Product Warranty guarantees that its products will work as they were designed and engineered for their intended function during the time of their production. Unless otherwise specified, Key Digital will not be responsible for any Taxes, Duties, VAT’s or shipping charges on all warranty claims. This warranty doesn't guarantee that Key Digital's products or the technology used within its products will not become obsolete and incompatible with future technologies. Key Digital will provide warranty for obsolete products, discontinued products, technology changes as well as any act of G-D incidents. To the maximum extent permitted by law, this limited product warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied.

To the maximum extent permitted by law, Key Digital specifically disclaims all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Key Digital cannot lawfully disclaim or exclude implied warranties under applicable law, then all implied warranties covering its products including warranties of merchantability and fitness for a particular purpose, shall provide to its products under applicable law. If any product to which this limited warranty applies is a "Consumer Product" under the Magnuson-Moss Warranty Act (15 U.S.C.A. §2301, ET SEQ.) or other applicable law, the foregoing disclaimer of implied warranties shall not apply, and all implied warranties on its products, including warranties of merchantability and fitness for the particular purpose, shall apply as provided under applicable law.

Key Digital 100% Quality, Performance and Reliability Guarantee

Key Digital products are guaranteed to reliably perform out of the box. We stand 100% behind our products performance and quality of build. Our products are extensively tested by our in-house engineering department and by our production partners.

Compass Control® Integration

Products carrying 100% Compass Control Integration badge are preprogrammed and already built-in into Key Digital Compass Control system. Additional modules are available for download for immediate system integration.

Dealer4Life Rewards Program

At Key Digital we are always on the forefront and pioneers of the next big thing in control and Audio Video Distribution products. So building on that trend we are now going to revolutionize Dealer Reward Programs with our Key Digital Dealer4Life™ Rewards Program.

Unlike other rewards programs that only rewards a select group of dealers that purchase directly from the manufacturer, our Dealer4Life™ program has been designed to reward all of our authorized dealers regardless of which North American Key Digital Authorized Distributor they purchase our products from. This gives you the flexibility to purchase our products from where it is most convenient for you rather than locking your purchasing ability down to only one distribution source.

With every dollar of Key Digital products purchased in that respective quarter from one of our Authorized Distributors, you will build your ranking and work towards the next reward tier. Dealer4Life™ reward payments will be in the form of a check. All rewards will be distributed by Key Digital by no later than forty five days the end of the quarter: Q1=January 1st-March 31st; Q2=April 1st-June 30th; Q3=July 1st-September 30th; Q4=October 1st-December 31st. To earn credit for your loyalty, you will simply need to provide Key Digital with the serial number and a copy of the purchase order for the gear ordered.

The Dealer4Life™ program is more than just a rewards program. From time to time Key Digital will run exclusive Dealer4Life™ promotions that are only available to members. Members will be given the opportunity to take part in periodic Dealer surveys, Beta Test Programs and they will even receive priority System Design and Tech Support service. Above and beyond that, select Admiral Level members will be invited to be a part of Key Digital's Product Committee Team, which will help pave the way for future Key Digital Product and Compass Control offerings.

So, if you are ready to be part of the next big thing, then simply sign up today for the Dealer4Life™ program.
To sign up or if you have any questions regarding this program or if you would like Key Digital to contact your distributor of choice that is not already set up then please send an email to: sales@keydigital.com.